Customer Support
Contact Us
Our wellness experts are here to guide your infrared therapy journey. Get personalized advice, product support, and professional consultation from The Shape House team.
How Can We Help You?
Customer Support
Get immediate assistance with your wellness questions, product guidance, and technical support.
Phone: +44 (0) 20 7946 0958
Hours: Mon-Fri 9AM-6PM GMT
Email: support@theshapehouse.com
Wellness Consultation
Book a personalized consultation with our infrared therapy specialists to design your optimal wellness routine.
Duration: 30-45 minutes
Format: Video call or phone
Cost: Complimentary
Technical Support
Expert assistance with installation, setup, maintenance, and troubleshooting for your infrared therapy equipment.
Response: Within 4 hours
Remote Support: Available
Email: technical@theshapehouse.com
Our Location
Visit Our London Showroom
Experience our premium infrared therapy products firsthand at our central London location. Our wellness experts are available for in-person consultations and product demonstrations.
The Shape House UK
125 Wellness Way
Mayfair, London W1K 6TH
United Kingdom
Showroom Hours:
Monday – Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: 12:00 PM – 4:00 PM
Getting Here:
Nearest Tube: Bond Street (Central/Jubilee)
Parking: NCP Car Park nearby
Public Transport: Excellent connections
Professional Service
Excellence in Customer Care
Our commitment to exceptional service reflects our premium approach to wellness. Every interaction is designed to support your health journey with expertise and care.
Expert Guidance
Our team includes certified wellness professionals and infrared therapy specialists with years of industry experience.
Personalized Support
We understand that every wellness journey is unique. Our consultations are tailored to your specific health goals and lifestyle.
Ongoing Partnership
Your relationship with The Shape House continues beyond purchase. We provide ongoing support to maximize your wellness results.
Frequently Asked Questions
How quickly can I expect a response to my inquiry?
We respond to all customer inquiries within 4 hours during business hours. For urgent technical issues, our support team aims to respond within 1 hour. Phone support is available immediately during business hours.
What does the complimentary wellness consultation include?
Our 30-45 minute consultation covers your health goals, current wellness routine, space requirements, and personalized recommendations for infrared therapy integration. We’ll also discuss installation requirements and ongoing support.
Do you provide installation support for UK customers?
Yes, we offer comprehensive installation guidance and can connect you with certified installation partners across the UK. Our technical team provides remote support and detailed setup instructions for all products.
Can I visit your showroom to try the products?
Absolutely! Our London showroom features working displays of our premium infrared therapy products. We recommend booking an appointment to ensure dedicated time with our wellness experts.
What ongoing support do you provide after purchase?
We offer lifetime technical support, wellness check-ins, routine optimization consultations, and access to our exclusive customer wellness resources and community.
Get in Touch
Send Us a Message
Ready to start your wellness journey? Complete our contact form and one of our specialists will reach out within 4 hours to discuss your needs.
Contact Form
Our comprehensive contact form will be available here, allowing you to specify your inquiry type, preferred contact method, and detailed questions about our infrared therapy solutions.
This form will be integrated via WordPress widget to ensure secure data handling and seamless customer relationship management.
Ready to Transform Your Wellness?
Connect with Our Experts Today
Join thousands of UK customers who have transformed their health with professional-grade infrared therapy. Our team is ready to guide your journey from the famous urban sweat lodge experience to your personal wellness sanctuary.